Late Cancellations

We require 12 hours' notice to cancel or reschedule a group class.

Cancellations made less than 12 hours before class will result in:

• $15 late cancellation fee

• Loss of the class credit

No-Shows

If you do not attend a class you are booked for and do not cancel within the required cancellation window, it will be considered a no-show.

No-shows will result in:

• $20 no-show fee

• Loss of the class credit

Please cancel your reservation through the app whenever possible so another client has the opportunity to take your spot.

For your safety and the experience of everyone in class, Studio Trio has a strict 5-minute late policy.

Once class begins, the studio doors will be locked, and you will not be permitted to enter the class.

This policy is in place because entering a class late can:

• Create a safety concern, particularly once movement has begun

• Disrupt the instructor and the flow of the class

• Distract other clients who have already started their workout

Arriving more than 5 minutes after the scheduled class start time will be treated as a no-show, and the applicable $20 no-show fee and loss of class credit will apply.

Please plan to arrive a few minutes early so you have time to check in and get settled.

Private Pilates and Personal Training sessions require 24 hours' notice to cancel or reschedule.

Cancellations made with less than 24 hours' notice, as well as missed sessions, will result in loss of the session.

Pilates

Grip socks are required for all Pilates classes.

For safety and hygiene, clients must wear grip socks while using the reformers and participating in Pilates classes.

Strength

Athletic sneakers are required for all Strength classes.

Please wear clean, supportive athletic footwear appropriate for strength training.

Recovery Room

If you are using the cold plunge, bathing suits are required.

If you are only using the sauna, your regular workout clothes are perfectly fine.

Please follow all posted Recovery Room guidelines when using these amenities.

Membership cancellations require 30 days' written notice from your next billing date.

To cancel your membership, please email:

teamstudiotrio@gmail.com

Your cancellation request must be submitted in writing by email. The 30-day cancellation period begins from your next scheduled billing date, and membership access remains active through the applicable cancellation period.

Please note that submitting a cancellation request does not immediately terminate your membership or stop the next scheduled payment if the request is received within the 30-day cancellation window.